Notes from the build.

Launch day is the easiest day in the life of any new tool. There is an announcement, a demo, a short video, perhaps cake.

The kickoff meeting usually goes well. There is a slide with the word "transformation" on it, a sponsor who has read the right articles, and real appetite in the room.

Two contract teams sit on the same floor of the same legal department.

A recruiter has forty CVs to screen before Thursday. The approved applicant tracking system has an AI assist button that takes its time and returns summaries written in the voice of a nervous lawyer.

A head of procurement asks an agent to "pull together a supplier comparison for the packaging tender."

A marketing team asks for launch headlines and gets two hundred by lunchtime. Some are clumsy, most are competent, a handful are good, and one is right.

By eleven in the morning, a contracts lawyer has read fourteen first drafts she did not write. Each one is mostly fine.

A legal team gets an agent that drafts first-pass non-disclosure agreements from a short intake form. The drafts are fine.

A customer support team hands its refund process to an agent.

On a Monday morning, a marketing manager asks an agent for a launch plan for a new product line.

A sales operations analyst spends a Tuesday afternoon building something with an AI agent.

In February 2026, Jack Dorsey sent a letter to Block's shareholders that read less like a corporate restructuring memo and more like a manifesto.